SLA (Basic)
Availability
Storefront: hosted on Vercel (their SLA).
Support
Critical incidents (payment/access): response ≤ 4h during business hours.
Support channel: support@getlifeundo.com.
Scheduled Maintenance
We notify ≥ 24h in advance.
Evidence Requirements
Claims regarding data loss require verifiable artifacts: extension logs (with user consent), timestamps, reproducible scenarios.
Exclusions: force majeure, power/network outages, software/OS issues, third-party actions, standard browser limitations.
Data Export
For payments — upon organization request.
Last updated: 2025-10-04